1. Number of Occupied & Vacant Units

We will need pictures ahead of time. Every unit, if vacant, should be trashed out.

Include unit number, name, and date.

Include unit number, name, and date.

Include unit number, name, and days late. Leave them on the log until the rent and late fees are paid.

Submit a Bank Deposit Detail Report everyday rent received. (Accounting will provide a daily bank deposit update for previous day bank activity to be used by PM to reconcile to).

Include unit number, tenant name, date, type, and who it is assigned to. Input in RealPage Facilities Report, close out when completed.

Were they put into RealPage?

We want to know any and all incidents that you are aware of.

Collect their business card, verify their purpose for being at the property.

Does insurance or authorities NEED to be contacted?

Include:

- Progress of each
- If the move out form was completed
- If trashed out is completed
- Order to turn unit completed, and sent to Jacqui
- Turn supplies stored in unit
- Turn unit has started
- Unit to be completed and rent ready in ____ days

This is done for each vacant unit. Remove information when rent-ready.

Ask maintenance or vendor what work was completed today on each unit.

For monthly tenant unit inspections, every apartment must be walked.

You must inspect for water leaks, cleanliness, chirping batteries, working toilets, etc. If you see 1 or more bugs in the apartment, we want it written here.

We have sent you an INSPECTION VIDEO to watch.

MANAGERS: submit monthly unit Inspections pass/fail notices to us before the 20th of each month.

Include unit number, information on pest control, HVAC, smoke detector, filter changes, bathroom fans, etc.

List whether it is a re-inspection, unit number, and reason for failure.

List anything related to staffing, good or bad. Include if employee was late or did not show up for work.

Any and all resident issues, good or bad. Include Tenant complaint form, safety & security updates (If you see it or hear it, we want to know) Date, time, place, names of others, is it on video?

How was it handled?

Lease violations, warnings, etc.

Traffic - walk-ins, call-ins, referrals from tenants, number of files in processed; sent to corporate for approval; name, date sent, status.

MANAGERS – complete waitlist in RealPage.

Inquires, tours, follow-ups, etc.

Include name, purpose, who requested them, and the service they are providing.

Include estimated scope of work, and whether or not work was started.

Any rent or cash, debit, credit card payments collected, was a bank deposit made (any money that changes hands).

Is there a need for a 3rd party vendor, if so, why?

If not, why?

Was it collected on the 20th and deposited the same day to the bank?

Up to 120 days ahead of schedule.

All activity at the property level should be completed by 10th of month, following month end.

Accounting will review and reconcile monthly property level activity to ensure all deposit transactions are timely and accurate prior to month end close/roll.